Line Gas Frequently Asked Questions

1. What is Line Gas?

Line Gas is a mobile app that lets you order gas cylinder refills easily and have them delivered straight to your doorstep. It is a convenient, 24-hour gas ordering service designed to make your life easier.

2. Is Line Gas available in my area?

For now, we are only in the Greater Accra Region.

3. What payment methods do you accept?

We accept cash when your order is delivered.

4. How long does delivery take?

Your order will arrive in one hour or less.

5. What if my gas cylinder is damaged upon delivery?

If you get a damaged cylinder, call our customer support team right away. We will replace it for you.

6. What happens if my order is delayed?

We do our best to deliver on time, but sometimes things can delay us. If that happens, we will let you know.

Account and Order FAQs

1. How to get Started?

To get started, download the Line Gas app for free from the Google Play Store or Apple App Store.

1. Sign up for an account with your first name and second name.

2. Enter your number. We send you a registration code to confirm that you own the phone number you want to use on Line Gas.

3. If the number is inside that phone, We will automatically copy and paste the code to verify the number and voila! You are in.

4. If the number is in a different phone, manually type in the code sent to the number to verify the number.

2. How do I order for Gas?

1. Click on the “Start New Order” button on your home screen

2. Select the size of Gas cylinder you need. While you are at it, you can increase the number of cylinders you need, from 1 to 5.

3. Add your delivery address. You can select from your previous locations or add a new location with the map.

4. Place your order. Here you can select if you are ordering for yourself or another.

5. Click on Place order and you can track your order.

6. Order gets delivered and payment is done.

3. Can I order Gas for another person with my Line Gas account?

Yes. We allow you to order Gas with your account for any one in your contacts.

If you are ordering for someone, make sure that you select their location in number 3 above. (How do I order for Gas)

Continue with number 4 above. And oh, do not forget to confirm that Line Gas operates at that Address.

4. How do I track my order?

You can track your order in the app. You will also get SMS updates about your order.

5. Can I cancel my order?

Yes, you can cancel your order if we have not started processing it yet.

6. How do I change my delivery address?

You can update your delivery address in your account settings or contact customer support for help.

Customer Support FAQs

1. How can I contact customer support?

You can reach us through:

Phone or WhatsApp: +233 20 947 4688

Email: hello@linegas.app

2. What are your customer support hours?

Our team is available from 9:00 AM to 10:00 PM every day.

Safety and Security FAQs

1. Is it safe to order gas online?

Yes, it is. Line Gas follows strict safety rules to make sure your orders and deliveries are safe.

2. How do you make sure gas delivery is safe?

Our delivery team is well-trained and always follows safety rules.

3.What devices does the Line Gas app work on?

The app works on most smartphones and tablets that use iOS or Android.

4. What kind of internet do I need to use the app?

You wll need a good internet connection, like Wi-Fi or mobile data.

5. How do I update the app?

If your phone is set to update apps automatically, it will update on its own. If not, you can update it manually in your app store.

Additional Tips:

1. Always use the latest version of the app.

2. Make sure your phone number and email are correct.

3. Check your order status in the app.

4. Provide the right delivery address and phone number.

5. Follow the safety tips we provide.